Miorisa Privacy Policy

Miorisa Privacy Policy

Welcome to Miorisa ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. Miorisa is operated by SSENSE LLC (operating out of Newark, Delaware, USA) and Devaharsh Corporation (operating out of Ahmedabad, Gujarat, India).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.miorisa.com (the "Site"), and when you purchase our natural hair, skin, and lip care products.

Please read this policy carefully. By accessing or using our Site, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

When you visit Miorisa, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Information You Provide Directly to Us

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Account Information: If you create an account, we store your login credentials, purchase history, and saved preferences.

  • Customer Support: If you contact us via email (support@miorisa.com or hello@miorisa.com) or social media, we collect the contents of your messages and your contact details.

B. Payment Information

We use secure third-party payment processors, including PhonePe, RazorPay, Apple Pay, Shopify Pay, Google Pay, and PayPal. We do not collect, process, or store your full credit card or bank account numbers on our servers. Your payment information is securely handled directly by these providers according to their own privacy and security policies.

C. Information We Collect Automatically

Our store is hosted on Shopify Inc. When you access our Site, Shopify automatically collects certain "Device Information," including:

  • Your IP address, time zone, and browser type.

  • Information about the individual web pages or products that you view.

  • What websites or search terms referred you to the Site (SEO tracking).

  • Information on how you interact with the Site.

We collect this Device Information using Cookies, log files, web beacons, tags, and pixels.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with premium natural care products. Specifically, we use your data to:

  • Fulfill Orders: Process your payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communicate with You: Send shipping updates, respond to customer service inquiries, and notify you about changes to our policies.

  • Screen for Fraud: Check our orders for potential risk or fraud (in particular, using your IP address).

  • Marketing & Advertising: Provide you with information or advertising relating to our products that align with your preferences.

  • Improve Our Site: Generate analytics about how our customers browse and interact with the Site to improve our SEO and customer experience.

3. How We Share Your Information

We share your Personal Information with trusted third parties to help us provide our services to you:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Gateways & Fulfillment Partners: We share your order information with our payment processors (PhonePe, RazorPay, PayPal, etc.) and our shipping/logistics partners in the USA and India to get your Miorisa products to you.

  • Marketing Platforms: We utilize tools from Meta (Facebook/Instagram), TikTok, and Pinterest to deliver targeted advertising. These platforms may use cookies and pixels to track your behavior on our Site to serve you relevant ads.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations in the USA and India, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Targeted Advertising & Your Choices

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

How to Opt-Out of Targeted Advertising:

You can opt out of targeted advertising through the platforms we use:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Your Privacy Rights

Depending on your location, you have specific rights regarding your personal data.

A. For Users in the United States (including California CCPA/CPRA)

If you are a resident of California or a state with similar privacy laws, you have the right to:

  • Know/Access: Request details about the personal information we collect, use, and share.

  • Delete: Request the deletion of your personal information.

  • Correct: Request correction of inaccurate information.

  • Opt-Out: Direct us not to "sell" or "share" your personal information. (Note: While we do not sell data for money, sharing data with Meta/TikTok via pixels is sometimes considered "sharing" or "selling" under state laws. You may opt-out by contacting us).

B. For Users in India (Digital Personal Data Protection Act, 2023)

If you are a resident of India, in accordance with the DPDPA, you have the right to: 

  • Access & Summary: Obtain a summary of the personal data being processed by us and the underlying processing activities.

  • Correction & Erasure: Request the correction of misleading or inaccurate data, and the erasure of personal data that is no longer necessary for the purpose it was collected.

  • Grievance Redressal: Register complaints regarding data processing.

  • Nomination: Nominate an individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please email us at support@miorisa.com.

6. Data Transfer

Because Miorisa operates internationally via SSENSE LLC (USA) and Devaharsh Corporation (India), and is hosted on Shopify, your personal data may be transferred to, processed, and stored outside of your country of residence (including in Canada and the United States). By using our Site, you consent to these international data transfers.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We keep this data to comply with legal, tax, and accounting requirements.

8. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Email: support@miorisa.com | hello@miorisa.comÂ